Product Refund & Return Policy

Overview

TradePerfumes is an online marketplace connecting buyers with independent sellers of fragrances. All sales are final, and returns or exchanges are not accepted for change of mind.

Buyer Protection may apply when an item is proven to be counterfeit, significantly different from its product description, damaged, leaking, incomplete, or when the seller fails to ship within the required timeframe.

Due to hygiene and product-safety considerations, opened fragrances are not eligible for change-of-mind returns or exchanges.

Authenticity Guarantee

TradePerfumes works with independent sellers who are expected to provide authentic fragrances. Product listings are reviewed using available product photographs and product details to identify potential authenticity concerns.

If a buyer believes that a fragrance received is counterfeit, an authenticity claim may be submitted for review under Buyer Protection.

Authenticity claim requirements

• The buyer must submit an authenticity claim within 14 days of delivery.
• The buyer must provide clear photos or documentation supporting the claim.
• TradePerfumes may request additional evidence or verification when necessary.

Buyer Protection Coverage

Buyers may qualify for Buyer Protection if:

• The item received is proven to be counterfeit (fake).
• The item received is significantly different from the product description.
• The item arrives damaged, leaking, or incomplete.
• The seller fails to ship within the required timeframe.

Return Approval

Requirements

• All approved returns require prior authorization from TradePerfumes.
• Change-of-mind returns and exchanges are not accepted.
• Items returned without authorization or sent to the wrong address may be refused.

Approved claim requests must be submitted through TradePerfumes Customer Support and include:

• Order number
• Reason for the claim
• Photos or documentation supporting the claim

Requests are reviewed within 2–3 business days.

Return Shipping

• Return shipping instructions are provided only after approval.
• Items are typically returned directly to the seller unless otherwise specified.
• If an item is confirmed to be counterfeit or materially not as described, return shipping may be covered under Buyer Protection.
• Return shipping for change-of-mind requests is not applicable because change-of-mind returns are not accepted.

Seller of Record & Payment Handling

TradePerfumes operates the marketplace and facilitates transactions between buyers and independent sellers. The seller identified on the applicable product listing is responsible for fulfilling the order and providing the product as described.

Payments are processed through TradePerfumes and held under Buyer Protection until delivery is confirmed. Funds are released to the seller after delivery confirmation in accordance with the applicable marketplace terms.

Refund Processing & Buyer Protection

• Payments are processed at checkout and held under TradePerfumes Buyer Protection until delivery is confirmed.
• Funds are released to the seller after delivery confirmation.
• If an eligible Buyer Protection claim is approved, a refund will be issued to the original payment method.
• Refunds are processed within 5–10 business days after the claim has been approved and any required inspection is completed.

Final Notes

• TradePerfumes does not operate a central warehouse.
• Products may be shipped directly from the independent seller identified on the product listing.
• TradePerfumes is the decision-maker for Buyer Protection claims and refund approvals.
• False or abusive claims may result in account restrictions.

Contact Information